The organisation may restrict access to the building to:

• People seeking access when the maximum authorised capacity has been exceeded.
• People displaying violent or discriminatory attitudes, behaving in an aggressive manner or provoking disturbances outside or at the entrance to the building, or carrying objects which could be used as weapons or objects or symbols that may incite violence.
• People showing signs of intoxication or drug abuse. 
• People wearing clothing, objects or symbols that may incite violence or advocate activities contrary to fundamental rights or those which are not respectful of others.
• For safety reasons, people wearing clothes with a train or accessories which may become a hindrance in the event of an emergency evacuation of the building.

If any such person is already in the building and is in any of the situations provided for herein, the owner of the building may remove that person from the building.

• All visitors must show their ticket when entering the building and, in the case of reduced or free admission, the corresponding accreditation. The ticket must be kept until leaving the building. The organisation does not guarantee the authenticity of the tickets if they have not been purchased at an official point of sale. The organisation will not allow access to the building if they are not authentic.
• Children under the age of eighteen (18) must be accompanied by an adult throughout the entire visit.
• Bags and rucksacks or similar accessories shall be checked at security control for security reasons. To this end, access to the building will not be permitted when carrying objects that could be considered dangerous (knives, penknives, etc.).
• Pets (except guide dogs) are not allowed into the building.

• You are in a museum space listed as a UNESCO World Heritage Site. It is everyone's responsibility to preserve it for the future generations of visitors. In order to ensure the conservation of the works of art or exhibits, touching them, using flash photography or carrying backpacks on your back is not permitted. Any backpacks must be carried on your front or left in the free lockers on the ground floor).
• Likewise, in order to ensure a memorable visit for all and to respect other visitors, please behave in a civil manner, without raising your voice or talking on your mobile phone. Also, avoid crowds, rushing and obstructing the movement of other visitors.
• Smoking, eating and drinking inside the building and throwing objects from the rooftop onto the courtyards or street, as well as displaying any posters, banners or protest performances inside the building is all forbidden and will result you being immediately removed from the premises.
• The instructions given by the organisation's staff must be followed at all times.

• The owner of the building reserves the right to modify itineraries or restrict the areas of the building that can be visited due to security reasons, restoration, maintenance, adverse weather conditions or specific events.
• The roof terrace will be closed when it is raining for safety reasons
• In compliance with legal regulations, the owner of the building shall manage the capacity of La Pedrera and its spaces according to the monument’s safety and conservation criteria.

• Access to the building with professional photographic equipment is not permitted. Taking photographs, video or film images of the building (and the use of tripods) is subject to special permission from the Press Department.
• The Organization reserves the right to take legal action for the publication of any graphic, audiovisual or digital material of La Pedrera without prior authorization.
• People are forbidden from entering the building with professional photographic equipment for photo shoots and wearing celebration-oriented attire of any kind or with decorations designed to distract or attract attention for artistic, religious, promotional or other purposes.

Once tickets have been purchased by the user, no booking date changes or cancellations with a refund will be accepted.

Only one change of date and/or time per booking will be accepted if the user selects the option to add the flexibility insurance during the purchase process, at an additional cost of €1.90, and provided that:

• The change is requested before the date of the visit;
• The tickets have not been validated.

To make the change, please email info@lapedrera.com stating the booking number and the new desired date and/or time; changes are subject to availability.

In the event of rain, the rooftop is closed for visitors’ safety. In such cases, regardless of whether or not the user has purchased the flexibility insurance, the visit may be rescheduled for another available date, provided the ticket has not yet been validated. If the ticket has already been validated, no changes will be accepted.

Cancellation policy for exclusive visits (private events):

In the event of cancellation of the activity for a justified and duly proven reason, the client must inform La Pedrera in writing as soon as possible, under the following conditions:

• Up to 15 days before the date of the activity, 100% of the booking amount will be refunded;
• In the event of cancellation less than 15 days before the activity date, the booking amount will not be refunded;
• 100% of the payment is due upon confirmation of the booking (note that a minimum of 10 days is required for bank transfers and 5 days for credit card payments).