The organisation may restrict access to the building to:

• People seeking access when the maximum authorised capacity has been exceeded.
• People displaying violent or discriminatory attitudes, behaving in an aggressive manner or provoking disturbances outside or at the entrance to the building, or carrying objects which could be used as weapons or objects or symbols that may incite violence.
• People showing signs of intoxication or drug abuse. 
• People wearing clothing, objects or symbols that may incite violence or advocate activities contrary to fundamental rights or those which are not respectful of others.
• For safety reasons, people wearing clothes with a train or accessories which may become a hindrance in the event of an emergency evacuation of the building.

If any such person is already in the building and is in any of the situations provided for herein, the owner of the building may remove that person from the building.

• All visitors must show their ticket when entering the building and, in the case of reduced or free admission, the corresponding accreditation. The ticket must be kept until leaving the building. The organisation does not guarantee the authenticity of the tickets if they have not been purchased at an official point of sale. The organisation will not allow access to the building if they are not authentic.
• Children under the age of eighteen (18) must be accompanied by an adult throughout the entire visit.
• Bags and rucksacks or similar accessories shall be checked at security control for security reasons. To this end, access to the building will not be permitted when carrying objects that could be considered dangerous (knives, penknives, etc.).
• Pets (except guide dogs) are not allowed into the building.

• You are in a museum space listed as a UNESCO World Heritage Site. It is everyone's responsibility to preserve it for the future generations of visitors. In order to ensure the conservation of the works of art or exhibits, touching them, using flash photography or carrying backpacks on your back is not permitted. Any backpacks must be carried on your front or left in the free lockers on the ground floor).
• Likewise, in order to ensure a memorable visit for all and to respect other visitors, please behave in a civil manner, without raising your voice or talking on your mobile phone. Also, avoid crowds, rushing and obstructing the movement of other visitors.
• Smoking, eating and drinking inside the building and throwing objects from the rooftop onto the courtyards or street, as well as displaying any posters, banners or protest performances inside the building is all forbidden and will result you being immediately removed from the premises.
• The instructions given by the organisation's staff must be followed at all times.

• The owner of the building reserves the right to modify itineraries or restrict the areas of the building that can be visited due to security reasons, restoration, maintenance, adverse weather conditions or specific events.
• The roof terrace will be closed when it is raining for safety reasons
• In compliance with legal regulations, the owner of the building shall manage the capacity of La Pedrera and its spaces according to the monument’s safety and conservation criteria.

• Access to La Pedrera with professional photographic equipment is not permitted. Taking photographs, videos or films of La Pedrera (and the use of a tripod) requires special authorisation, which must be requested through this contact form.
• The Organization reserves the right to take legal action for the publication of any graphic, audiovisual or digital material of La Pedrera without prior authorization.
• People are forbidden from entering the building with professional photographic equipment for photo shoots and wearing celebration-oriented attire of any kind or with decorations designed to distract or attract attention for artistic, religious, promotional or other purposes.

Once the tickets have been purchased by the user, no date changes to reservations or cancellations with a refund will be accepted.

A single change of date and/or time per reservation will only be permitted if the user has added the flexibility insurance during the purchase process, at an additional cost of €1.90, and provided that the following conditions are met:

• The change request is made before the date of the visit;
• The tickets have not been validated.

To request a change, an email must be sent to info@lapedrera.com, indicating the reservation number and the desired new date and/or time. The change will be subject to availability.

In the event of rain, the rooftop will be closed for visitor safety reasons. In this case, regardless of whether the user has taken out the flexibility insurance or not, the visit may be rescheduled for another available date, provided that the ticket has not yet been validated. If the ticket has already been validated, no changes will be permitted.

Cancellation policy for exclusive visits:

In the event of cancellation of an exclusive visit due to a justified and duly accredited cause, the user must notify this in writing as soon as possible by emailing info@lapedrera.com, subject to the following conditions:

• If the cancellation is made up to 15 days prior to the date of the exclusive visit, the full amount of the reservation will be refunded;
• If the cancellation is made less than 15 days prior to the date of the exclusive visit, no refund will be issued.